Clear terms on payments & refunds.

Last Updated: September 2026

This Refund Policy applies to all services purchased from Optinext Global Solutions, including Digital Growth (SEO, Ads, Social Media), Development (websites, apps, portals), AI & Automation, and ONX Studio creative production. Please read this policy carefully before making a payment.

1. Overview

Optinext operates on a service-based, effort-and-time model rather than a product-based model. Once our team begins work on your project — research, design, development, campaign setup, shoot planning, or automation configuration — resources, time and third-party costs (ads spend, tools, domain/hosting, crew) are committed on your behalf. For this reason, Optinext follows a No Refund Policy for work that has already commenced, as detailed below.

2. No-Refund Policy

• Amounts paid as booking/advance payment to initiate a project are non-refundable once work (research, design, content creation, campaign setup, shoot, development) has started.
• Fees paid for services already delivered or substantially completed (e.g. a live website, a completed ad campaign month, a delivered video/shoot) are non-refundable.
• Third-party costs already incurred on your behalf — such as domain registration, hosting, stock assets, ad spend already delivered to Meta/Google, or freelancer/crew payments — are non-refundable under any circumstance, as these are paid out to external providers.
• Monthly retainers for ongoing services (SEO, social media management, maintenance) are billed in advance for that cycle and are non-refundable once the cycle has begun, regardless of results achieved.

3. Exceptions

We understand genuine issues can occur. A refund (in part or full) may be considered only in the following situations, at Optinext's sole discretion:

• A duplicate or accidental payment was made for the same invoice.
• Payment was received but Optinext has not started any work on the project and both parties mutually agree to cancel before the kick-off date.
• Optinext is unable to deliver the agreed scope of work due to a reason entirely attributable to us, and no alternative resolution (rework, timeline extension, partial delivery) is acceptable to the client.

Refunds under these exceptions, where approved, will be processed to the original payment method within 7–14 business days.

4. Cancellations

If you wish to cancel an ongoing project, please notify us in writing (email or WhatsApp) as early as possible. Any work completed until the date of cancellation will be billed/retained as per the original agreement, and only unutilised, unearned advance amounts (if any, and where third-party costs have not already been committed) may be considered for refund per the exceptions above.

5. Revisions & Rework — Included Instead of Refunds

Rather than offering refunds for dissatisfaction with creative direction, Optinext includes a defined number of revision rounds (as agreed per project) to fine-tune designs, content, campaigns or edits until they meet your requirements. We encourage clients to use these revision rounds fully before requesting cancellation, as this is our primary way of resolving concerns about deliverables.

6. How to Request a Refund Review

If you believe your situation qualifies under the Exceptions above, please write to us with your invoice/payment details and a description of the issue. Our team will review the request within 5–7 business days and respond with a decision.

7. Contact Us

• Email: Optinextglobalsolutions@gmail.com
• Phone: +91 78880 71342
• WhatsApp: Chat with us
• Address: Office No 02, 1st floor, Sunshine Building, Road, near Railway Station, Nala Sopara, Moregaon Talao, Nalasopara West, Vasai-Virar, Maharashtra 401209